What is mediation?

Mediation is an effective and streamlined form of dispute resolution in which two parties solve their problems together. This approach helps reestablish the most important part of any financial relationship—trust. Well suited for dealing with banking disputes or regulatory compliance, financial service mediation is the smart, economical, and confidential choice for clients and service providers alike.

How financial services mediation works

More than just “talking through it,” mediation brings both sides into the same room to communicate face-to-face, rather than through expensive lawyers. By paraphrasing and reframing the matters, the mediator helps participants find common ground, allowing them to come to a mutually beneficial agreement that not only solves the problem at hand, but also maintains and often strengthens preexisting relationships.

The benefits of financial services mediation

The benefits of financial mediation are manifold.

First, mediation is both cost and time effective. Banking disputes, investment disputes, and regulatory compliance disagreements can be complex matters that are made even more complicated when courts are involved. Rather than going through years of expensive and lengthy—not to mention public—court proceedings, financial services mediation simplifies the process. This simplification is particularly important when money is involved, which can be quite emotional.

Second, financial service mediation keeps both sides involved in the resolution. There are no “guilty” or “innocent” parties here. Everyone is on equal footing, working in tandem toward a common solution. This approach not only resolves the banking dispute but allows parties to continue working together. Our trained mediators are dedicated to ensuring that everyone leaves the process not merely satisfied but happy. For consumer related concerns, including scams and unfair competition, we have extensive experience working with the Financial Conduct Authority, as well as with the Bank of England’s Prudential Regulation Authority, which covers banks, credit unions, investment firms, building societies, and insurers.

There is no need to let temporary disagreements destroy a long running relationship with individuals or institutions, especially when the outcome could be potentially lucrative for all parties.